Return & Refund Policy

At Elenvarra, we want you to be satisfied with your purchase. If there’s an issue with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, books must:

• Be unused and in original condition
• Have no visible signs of wear, damage, or markings
• Be returned in the original packaging whenever possible

We do not accept returns for:

• Books that have been read extensively, damaged, or altered
• Digital products or downloadable content (if applicable)
• Final sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

If approved, we will provide a replacement or full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged or defective

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently only offer exchanges for damaged or defective items.

How to Start a Return

To request a return or refund, please contact us at:

Email: elenvarra.shop@gmail.com
Store Name: Elenvarra

Please include your order number and reason for the return in your message.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable products
• Clearance or final sale items
• Used or damaged books not caused during shipping

Policy Updates

Elenvarra reserves the right to update or modify this Return & Refund Policy at any time without prior notice.